Frequently asked questions
How long will my order take to arrive?
Local orders within Pakistan usually take 7–10 business days. International orders may take 14–21 business days, depending on your location and customs clearance.
Which courier services do you use?
We work with trusted logistics partners such as Leopards, TCS, PostEx and FedEx (for international orders) to ensure safe and timely delivery.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and timelines are calculated at checkout based on your country.
What is your exchange policy?
We accept exchanges on unworn, unwashed items within 7 days of delivery. Please ensure the tags are intact and the item is in its original condition.
Do you offer refunds?
Refunds are only applicable in case of a manufacturing defect. Otherwise, we offer exchanges or store credit.
How do I request an exchange or return?
Please email us at hello@ayeshakhurram.com or WhatsApp us at +92 329 9902525 with your order number and details. Our team will guide you through the process.
Do you have a physical store?
Yes, our flagship store is located in Lahore, 4-Z Commercial Area, DHA Phase III. Store timings are Monday to Saturday, 11AM-10PM.
Do you offer custom orders?
Currently, we focus on ready-to-wear, but for selected collections we may offer limited customization. Please reach out for details.
How can I contact customer support?
You can reach us via:
- Email: hello@ayeshakhurram.com
- WhatsApp: +92 329 9902525
- Phone: (042) 35743050 [Store]
- Or simply DM us on Instagram for quick queries.